Information System: Selection and Acquisition
The need for information systems in the health care industry has increased due to the quest for simplicity and performance. However, not at all time will an information system work for any organization at all times since an information system should be customized according to the organizational frameworks (Rainer & Cegielski, 2010). This means that a health organization must take critical considerations before, during and after installing a health care information system. Before installing an information system, an organization must review the operational and strategic goals that guide it existence as well as the issues of the stakeholders. This paper seeks to explore how organizational goals influence the process of selecting and acquiring an information system. In addition, this paper further explores the roles of various organizational stakeholders in selecting and acquiring an information system.
Influence of Organizational Goals
First, installation of a health information system must be part of the organizational goals at the time of acquisition. This is because a prudently operated organization should invest it resources only on projects that have been planned to be started and completed as part of organizational goals. In line with this consideration, it is worth noting that organizational goals are the pre-determined and quantifiable future achievements that an organization intends to accomplish in it own desired time (Rainer & Cegielski, 2010). Therefore, an organizational information system will be selected and acquired not because it is needed as much but because it need was identified in the planning stage when the organization set its the goals.
In addition, organizational goals shape the end expected result of an information system that will be installed in the health care institution. An information system`s operational and strategic performance must be in line with the blueprints set forth by the organizational goals. Therefore, the process of selecting the organizational information system will be limited to the expectations of the planners on the system. In addition, the tasks involved in the selection process will be set forth by expectations introduced through the organizational goals. Moreover, the results and performance of the organization`s information system will be evaluated against the organizational goals (Rainer & Cegielski, 2010). This makes the goals not only a determinant but also a component in the selection, acquisition and installation of the organizational information goals.
Influence of Organizational Stakeholders
The main stakeholders in the healthcare organization that can influence the selecting and acquiring an information system are the government authorities and policy makers, management of the healthcare organization, patients, workers and interest groups. The policy makers and government authorities have a stronger role to play in the automation processes of any healthcare organization. It is through the directives that the state and federal policy makers give that guide the decision on whether to adopt a health information system or not (Wager, et al, 2013). Such policies also play a role in the type of information system to be installed and the features that should be considered in each system. For instance, state and federal policies guide the extent at which an information system can share details of patients by the healthcare organization.
The workers at the healthcare organization are the main users of the information system. Therefore, they play an important role in the selection and acquisition as well as the installation process by determining the expected outcomes of the system. Wager et al (2013) argues that employees are involved in the selection and acquisition process to identify the system that best suits their work and the operations at the organization. Workers at the organization also determine the time taken for the system to be installed and get operation since they are involved at every process in order to enhance the acceptability of the system.
The management of the heath care facility also plays the oversight role as well as making key financial decisions that relate to the selection, acquisition and installation of the information system. The management at this point includes the administrators, board of directors and owners of the organization if it is owned privately. They approve the proposals presented on the need to adapt a system in the organization (Wager et al, 2013). This way, they play a role in not only selecting and installing but also in determining whether such a system will be adopted.
Finally, the other stakeholders that influence the selection and acquisition process are the interest groups. The do this by providing guideline that shape the expected end results of the process. Organizations such as HIV/AIDS interest groups give demands that they want fulfilled by an organization especially in regard to sharing of patient information.
Despite the benefits that accrue to a healthcare organization after the installation of a health information system, keen consideration should be made in relation to the organization goals before the selecting and acquisition processes. In addition, the process of acquisition is also influenced by the stakeholders at the organization. The stakeholders include employees, the management, patients, interest groups and organization as well as government authorities. This way, all the interested parties and users of the system will be involved in the crucial processes of the implementation of the information system.
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transforming business, New York: John Wiley & Sons
Wager, K. et al (2013). Health Care Information Systems: A Practical Approach for Health Care
Management. New York: John Wiley & Sons